Terms & Conditions

A legal disclaimer

Terms and Conditions for JK Learning

Last Updated: [07/05/2026]

Welcome to JK Learning (“we”, “us”, “our”).
These Terms and Conditions (“Terms”) govern your use of our website, services, and any online platforms operated by us (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

1. Internet Access:

It is very important that you have a strong WIFI connection in order to be able to participate in our classes.

2. Behaviour in class

It is expected that students will behave and act appropriately and respectfully at all times. If this is not the case, they will be removed from the class. No refund will be provided.

3. Eligibility

You must be:

At least 18 years old to book our services; or
A minor with the consent and supervision of a parent or legal guardian.

Parents/guardians are responsible for the minor’s use of the Services.

4. Price:

All group classes cost £20 per class, per student.
There are eight students per group.
Classes are paid for on a monthly class subscription basis. Parents can sign up for this on the last week of each month. The fee is £80 per month. This includes access to all classes and notes, personalised feedback for parents and students and reports provided.
Students can trial a class for £20 and pay a prorated amount if they join the classes mid-month. This is subject to availability.
Parents can then transition to the monthly subscription at the end of the month.
Subscriptions are automatically renewed on a monthly basis at the end of each month. Parents will receive a reminder email in the third week of each month. The last subscription payment is taken in the first week of May for Year 11 and in the first week of July for Years 9 and 10.
If a subscription payment fails, the system will automatically retry up to three more times over the course of 7 days. However, if payment continues to fail, the student’s place will be cancelled and offered to another student on the waiting list. You will be notified by email if payment fails.

Students will not be permitted access to the class or notes unless payment has been made.
If a student knows in advance that they will be absent for a group class during the month of classes, that class remains payable.
Please note that unused classes cannot be carried over to the next month or transferred to another student or be used as payment for a resource or individual class.
Students will be able to access the notes from that class and all details of the homework in order to catch up before the next class.
They can also email us if they have any questions at jklearningco@gmail.com or send a message using our contact page
A minimum of two students is required in a group to qualify for the agreed group class rate. If fewer than two students are in the group, one-to-one class pricing will apply.
Individual one-to-one classes are priced at £60 per 1-hour session and must be paid for in advance of the class taking place and are subject to availability. Please contact us here to enquire about availability.

5. Logging onto classes and accessing notes:

The class will be run via Zoom weekly for 1 hour. Please take note of the time that you have been allocated.
Students will be able to access both Zoom and Google Drive where the notes are stored once payment has been made for classes.
Students should access the class via a laptop or PC as we will be asking students to log into a Google Drive document to complete exercises during the class.
If students log in to the call via a mobile or tablet, they must download Zoom onto the device or they may not be able to access the call. In order to be able to complete written exercises in Google Drive during the call, a laptop or PC is required. If there is a problem accessing a laptop/PC, please make us aware in advance of the class.

All notes will be stored in Google Drive in an account that we will create for the group. Only the students in that class and us will have access to this account.
Students are not permitted to share this content with anyone outside of the group.
Students will need to have a standard Gmail account in order to access Google Drive.
Students should have Google Drive open at the start of each class.

6. Attendance:

All students have been assigned a time for their allotted group or time slot.
Please make sure that they are logged on in time for classes as classes will start punctually. Late arrivals can be disruptive.
Due to the small group setting of our weekly classes, we appreciate 24 hours notice if a student cannot attend. Absent students will have access to material covered and homework assigned for the next class so that they can catch up on anything missed. If there are any questions, the student can contact us at jklearningco@gmail.com and we will respond as soon as possible.
Our classes are live and take place on a weekly basis. Classes will not be recorded in the event a student cannot attend.
Students are not permitted to record any aspect of these classes.
As above mentioned, students will have access to the material covered and notes provided during the class with a clear outline of what they need to cover for the following week. If they have any questions, they should feel free to contact us. Students should aim to consistently attend classes.

7. Description of Services

We provide:

One-to-one and group private tuition (online)
Learning resources, lesson materials, and educational content
Student support and progress monitoring
One off masterclasses and revision lessons
Tutor–student matching services

We reserve the right to modify or discontinue any Services at any time.

8. User Accounts

To access certain features, you may need to create an account. You agree to:

Provide accurate and up-to-date information
Keep your login credentials confidential
Not share your account with others

You are responsible for all activity under your account.

9. Booking and Payments

9.1 Booking Lessons

Lessons may be booked through:

The website
Our scheduling system
Direct communication with tutors or administrators

9.2 Payment Terms

All lesson fees must be paid in advance unless otherwise agreed.
Fees are displayed in GB £.
We may change pricing at any time, with notice given before future bookings.

9.3 Refunds & Cancellations

If a student misses a group class, credit cannot be carried over to the following month. No refund will be provided.
Students will have access to class material in order to catch up, as outlined above.
If a parent / guardian forgets to cancel their subscription and contacts us within 24 hours of the renewal date, they are eligible for a full refund of the renewal charge.
Requests for refunds beyond this period will not be honoured.
Except as stated above, all subscription renewals are final and non-refundable.
In cases of billing errors or other exceptional circumstances, please contact us at jklearningco@gmail.com, and we will review your case.
If a one-to-one (individual) class is cancelled, at least 24 hours notice is required or no refund / change of class time will be accommodated.
Consistent cancellations of (one-to-one) individual slots may result in that person’s time slot being assigned to another person or group. In order to retain an individual time slot, weekly attendance is required.
If a student misses a trial class without giving at least 24 hours' notice, whether it’s a group or individual session, the class fee will be forfeited, and rescheduling will not be guaranteed.
Refund policy for Digital Resources:
All products on this site are digital downloadable resources.
Due to the fact that people receive instant access to digital resources once purchased, there is no refund available on any of these products.
Exam focused masterclasses
Throughout the year, we may run large group, exam focused, revision masterclasses to facilitate a larger number of students receiving key exam advice in advance of important exam periods.
These may be recorded by the teacher running the class.
The recording can be sent to students who signed up to attend OR those who signed up to receive the recording.
Students will be muted upon entering the class and their cameras will be off.
Students can submit questions via the chat option on Zoom.
Please note that due to the fact that the Zoom link providing access to the class is sent out as soon as someone purchases a masterclass, no refund will be provided once purchase has been made.

10. Tutor Conduct & Responsibilities

Tutors agree to:

Provide professional, high-quality tuition
Prepare materials where necessary
Treat students respectfully
Comply with safeguarding and privacy laws

We may remove any tutor who violates these Terms.

11. Student Responsibilities

Students agree to:

Attend sessions on time
Treat tutors respectfully
Use learning materials for personal study only
Not record sessions without explicit consent

12. Intellectual Property

All content provided on our website—including text, videos, worksheets, and lesson materials—is the property of JK Learning or our tutors.

You may not:

Reproduce
Share
Sell
Modify
Distribute

any content without prior written permission.

13. Prohibited Activities

You agree not to:

Misuse the website or Services
Engage in harassment or abusive language
Attempt to hack or disrupt the platform
Impersonate another person
Use the Services for commercial purposes without permission

14. Limitation of Liability

We make reasonable efforts to provide quality tuition, but we do not guarantee:

Academic performance or exam results
Availability of specific tutors
Continuous, error-free website operation

To the fullest extent permitted by law, we are not liable for:

Any indirect, incidental, or consequential damages
Loss of data or academic outcomes
Issues caused by third-party services (e.g., video platforms, payment gateways)

15. Safeguarding & Online Safety

For online sessions:

Students should participate in a safe, quiet, and appropriate environment
A parent/guardian should be present for minors
No inappropriate behaviour or content is permitted

We reserve the right to terminate a session if safety concerns arise.

16. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect and use personal data.

17. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

18. Termination

We may suspend or terminate accounts if:

Users violate these Terms
Payment issues arise
Safety concerns are reported

Users may also close their account at any time.

19. Changes to Terms

We may update these Terms occasionally. Continued use of the Services constitutes acceptance of the updated Terms.

20. Governing Law

These Terms are governed by the laws of the United Kingdom, and any disputes shall be resolved under this jurisdiction.

21. Contact Information

If you have questions or concerns about these Terms, contact us at:

Email: jklearningco@gmail.com
Phone: 07751700777